Return and Refund Policy
Last Updated: May 19, 2025
At ORIENTAL PROFESSIONAL LIGHTING LIMITED, your satisfaction is important to us. If your lighting product is not quite right, we are here to assist. Please review the policy below for full details on returns, refunds, and exchanges.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Returned within 30 days of the delivery date
- Unused, uninstalled, and in original condition
- Complete with original packaging, manuals, and accessories
- Accompanied by proof of purchase (order number or receipt)
For safety and quality assurance, we cannot accept returns on items that have been installed, modified, or damaged after use.
Non-Returnable Items
The following items are not eligible for return or refund:
- Installed, used, or modified lighting products
- Items marked as final sale or non-returnable
- Gift cards
- Free promotional items or bonuses
- Products damaged due to misuse, improper installation, or normal wear and tear
- Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After review, we will arrange a replacement or issue a refund if your claim is approved.
How to Initiate a Return
To request a return, please contact our support team: service@orientalprolighting.com Please include your order number and reason for return so we can assist you efficiently. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrectly sent.
We recommend using a trackable shipping service, as ORIENTAL PROFESSIONAL LIGHTING LIMITED is not responsible for lost or delayed return shipments.
Refunds
Once your returned item is received, inspected, and approved, we will notify you via email.
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable, except in cases of our error.
Exchanges
We currently do not offer direct exchanges. If you need a different product, size, or specification, please return the item for a refund and place a new order at your convenience.
Late or Missing Refunds
If your refund has been approved but not yet received:
- Check your bank or card statement again
- Contact your payment provider, as processing times may vary
- Reach out to your bank for further assistance
If the issue persists, please contact us at service@orientalprolighting.com
Order Cancellations
We process orders quickly to ensure fast dispatch:
- Contact us immediately if you wish to cancel an order
- Orders not yet processed or shipped may be canceled
- Once shipped, orders cannot be canceled and must follow the return process
Return Address
All returns must be approved by our customer service team before being shipped back.