Shipping Policy
Last Updated: May 19, 2025
Thank you for shopping with ORIENTAL PROFESSIONAL LIGHTING LIMITED. We are committed to processing and delivering your lighting products as efficiently and smoothly as possible. Please review the details below for our shipping guidelines.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after order confirmation.
During peak periods—such as promotional campaigns, new product launches, or holiday seasons—processing times may be slightly extended. We appreciate your patience and will notify you of any unexpected delays.
Shipping Rates & Delivery Times
Shipping fees are calculated and shown at checkout. Delivery time begins once your order has been dispatched, not at the time of purchase.
- Standard Shipping: 5–10 business days
- Expedited Shipping: 3–7 business days
- Express Shipping (where available): 2–5 business days
Please note that all delivery timeframes are estimates and may vary depending on your location, carrier schedules, and customs processing.
Order Tracking & Delivery Destinations
- Global Shipping: ships to selected international locations. If your region is unavailable at checkout, please contact our support team for assistance.
- Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking information to update.
International Shipping & Customs
For international orders:
- Customs duties, taxes, and import fees may apply depending on local regulations.
- These charges are not included in the order total and are the responsibility of the customer.
- Customs clearance may occasionally cause delays beyond estimated delivery times.
Incorrect Addresses & Undeliverable Packages
Please ensure your shipping details are accurate at checkout. ORIENTAL PROFESSIONAL LIGHTING LIMITED is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us as undeliverable:
- Additional shipping fees will apply for reshipment
- Refunds (if applicable) will exclude original shipping costs
If you notice an error in your shipping address, please contact us immediately. While we will do our best to assist, changes cannot be guaranteed once the order has been processed.
Lost, Stolen, or Delayed Packages
Delivered Status: Once a package is marked as delivered by the carrier, ORIENTAL PROFESSIONAL LIGHTING LIMITED is not responsible for lost or stolen items. If your order shows as delivered but cannot be located, we recommend checking with neighbors, household members, or your local carrier.
Unexpected Delays: Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, peak shipping seasons, or customs delays. While we are not liable for these delays, we will always assist in tracking and resolving issues where possible.
Returns Related to Shipping
For return instructions, please refer to our Returns & Refund Policy.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item received).
Contact Our Team
If you have any questions or need assistance with your order, please reach out:
ORIENTAL PROFESSIONAL LIGHTING LIMITED